Business Report for Radisson Hotels and Resorts Case Study

Business Report for Radisson Hotels and Resorts - strip Study ExampleAdditionally, Carlson and SAS (Scandinavian Airlines System) are equity holders of the Rezidor Hotel Group (Forbes) thus giving the name Radisson SAS outside the coupled States(Forbes). Moreover, it has established partner networks with more than 20 worldwide airline programs (Radisson SAS) as advantageously as with major financial companies such as American Express, Diners Club, Discover Visa and Mastercard to support their guests with special offers and promotions (Radisson SAS). Its vision is We unavoidableness to be the most admired company in London and in Manchester(Radisson Edwardian), while its mission is to provide 100% guest satisfaction (customers are able to report to the company if any dissatisfaction occurs and Radisson pull up stakes apply disciplinary action or guests are not required to pay that particular assistance), 100% art engagement (i.e. full staff empowerment) as well as acquirin g a positive change flow (by keeping every customers and employees satisfied) (Radisson Edwardian).The hotel industry is facing many established competition, such as quartette Seasons, Hyatt, Ritz Carlton, Le Meridien, Marriot, etc. Thus to make itself outstanding and unique, providing quality service is a strategic action. Radissons service guarantee statement should include a promise of providing only the best service, experienced and skilled employees to promise customer satisfaction. If the company does not fulfill its commitment, hence the business promises to repay for its mistake. It should make it acknowledged by stating it in its business plan, code of conduct, in all of its hotels (in all rooms, at the lobby, etc.), in employees and franchisees contract as well as in its media, website, catalogues, brochures, email newsletters, etc to make all of its employees, customers, franchisees aware of its commitment. Technological advancements have been developing very fast in r ecent years. Radisson should make use of this enhancement. The business could place a customer survey questionnaire at its website or send them via email. This action will allow the company to analyze and value its customer opinion around the world and thus Radisson will be able to take corrective action to ensure that its commitment of providing customer satisfaction is fulfilled. By having the internet available, the confabulation process between the company and its customers is enhance customers are able to contact Radisson and receive replies from the company more rapidly. This organization reduces the possibility of not responding to accredited customers and also reduces time delays. In order to guarantee employee and customer satisfaction, monitoring is essential. This can be through with(p) by undertaking performance appraisals, where employees fill out a form regarding their performance as well as complaints with this the company is not only able to know its employees dis satisfaction but how it has affected its performance. Feedback from performance appraisals will provide information for planning in training, recruitment, selection, development, rewards and separation. Radisson should also perform a grievance procedure (2-way communication system), where employees are able to communicate their complaints and employers are able to reprimand staff for conducting unsatisfactorily performance. The 2-way communication system enables an equality of power, a better relationship